Clinic Coordinator Ileana Brozek CMAA
Clinic Coordinator
[email protected] | (216) 555-1228 | Cleveland, United States
Profile
Clinic coordinator with two years at the front desk of a four-provider family medicine practice and eight months coordinating its schedule. Rebuilt the daily template around visit type and length, which cut the no-show rate from 18% to 12% across two quarters, and moved reminder calls to the afternoon before the visit. Trained in scheduling and registration template build, and hold the Certified Medical Administrative Assistant credential from the National Healthcareer Association.
Work Experience
01/2026 - Present, Clinic Coordinator, Eastbrook Family Medicine, Cleveland, United States
- Coordinate the daily schedule for 4 family medicine providers, about 170 visits a week across 8 visit types.
- Rebuilt the template around visit type and length and moved reminder calls to the afternoon before; no-show rate fell from 18% to 12% across two quarters.
- Work the referral inbox and the prior authorization list, currently 35 to 45 open referrals with a median of 4 days from receipt to scheduled.
- Run the same-day waitlist each morning and backfill cancellations before 10:00.
- Train new patient service representatives on registration, eligibility checks and point of service collection.
01/2024 - 01/2026, Patient Services Representative, Eastbrook Family Medicine, Cleveland, United States
- Registered and checked in roughly 90 patients a day, verified eligibility and collected copays at the desk.
- Owned the reminder call list and the cancellation waitlist for the practice.
- Scanned and indexed incoming referrals and results into the electronic health record.
Education
08/2022 - 05/2024, Associate of Applied Science, Health Information Technology, Cuyahoga Community College, Cleveland, United States
Coursework in medical terminology, health records management, reimbursement methodology and ambulatory workflow.
Skills
Appointment scheduling and registration, 85
Template and visit type build, 60
Eligibility and insurance verification, 75
Referral work queue management, 70
Prior authorization submission, 65
Waitlist and same-day backfill, 80
HIPAA privacy practices, 85
Languages
English, native
Polish, native
Spanish, beginner
Certificates
06/2024, Certified Medical Administrative Assistant (CMAA), National Healthcareer Association, NHA-CMAA-2418037
Current. Renewal cycle of 10 continuing education credits every two years.
03/2025, Basic Life Support, American Heart Association
Current through 2027.
Summary
A clinic coordinator resume is a one to two page document that proves you can run a clinic day: build the template, protect the panel, hold the no-show rate down, and clear the referral and prior authorization backlog. This guide gives you three adaptable versions, the throughput numbers that belong on the page, and an honest account of what federal wage data does and does not publish for this title.
Clinic Coordinator resume examples by experience level
A clinic coordinator resume is a one to two page document showing you can run a clinic day from the first arrival to the last chart closed, and prove it with numbers the practice already tracks.
The person reading it is usually a practice manager with a specific problem on the desk. The schedule has holes in the mornings and a pile-up at four. The third next available appointment has drifted to three weeks. Referrals sit in a work queue nobody owns, and the prior authorization desk is one person about to go on leave. They are hiring whoever fixes one of those four things.
A clinic coordinator resume is therefore a throughput document. Every section answers the question the reader is holding: what moved while this person was in the chair.
Resume guide for a clinic coordinator resume
This guide and the corresponding clinic coordinator resume example will cover:
- How to write a clinic coordinator resume, section by section
- The clinic day metrics that belong on the page, and how to phrase them
- Three adaptable summaries: first role, established coordinator and lead coordinator
- How to write the referral and prior authorization backlog
- What federal wage data publishes for this work, and what it does not
How to write a clinic coordinator resume
Six blocks: contact header, summary, clinic operations snapshot, experience, systems and skills, then education and certifications. One page for your first five years, two once you cover more than one site.
The clinic operations snapshot is the block that is usually missing. It sits under the summary and gives the shape of the clinic you came from in four lines: specialty, providers, panel size, visit volume and systems. Without it every bullet underneath is unweighted, because coordinating two providers and coordinating nineteen across three sites are different jobs with the same title.
| Section | What it is answering | Where it goes |
|---|---|---|
| Summary | What kind of clinic can this person run, and how big? | Top, four lines |
| Clinic operations snapshot | Specialty, providers, panel, volume, systems | Directly under the summary |
| Experience | What moved: access, no-shows, cycle time, backlog | Reverse chronological, numbers in every bullet |
| Systems and skills | Can this person be useful in week one? | Grouped by scheduling, revenue cycle and clinical support |
| Education and certifications | Does the credential match what the posting asks for? | Last, unless the posting names a required certification |
Name the electronic health record and the modules you actually touch
Every clinic coordinator resume says "experience with EHR systems". That line does nothing, because the reader is working out how many weeks of training you will need.
Write the system and the modules by name. Template build is not the same skill as registration, and neither is the referral work queue or the charge entry screen. A coordinator who has built templates rather than only booked into them is a different hire, and that distinction rarely survives onto the page.
Say which build work you were trusted with: visit type and length setup, session blocks, overbook rules, hold release timing, and who signs off before a change goes live. Then say which access reports you pull yourself.
Run the finished file through the free ATS resume checker before you submit. Health systems parse applications before a recruiter opens them, and a two-column layout is where that parsing breaks.
Choosing the best resume format for a clinic coordinator resume
Reverse chronological, single column. One page until you have led more than one clinic, then two.
A functional format fails here. Clinic operations is a continuity job: the reader wants to see you stayed long enough for a template change to work through a season and were still there when the numbers came back. A format that hides dates reads as dates worth hiding.
Include your contact information
| ✅ Right | ❌ Wrong |
|---|---|
| Ileana Brozek | Ileana Brozek |
| Clinic Coordinator, Ambulatory Operations | Healthcare professional seeking new opportunities |
| CMAA (NHA) #NHA-CMAA-2418037 | Certified in medical administration |
| (216) 555-1228, [email protected], Cleveland, OH | (216) 555-1228, [email protected] |
Put the credential number on the page if you hold one. Whoever verifies it will do so anyway, and the file that lets them finish in ten seconds moves faster.
Make use of a summary
Four lines: the setting and its size, your years in it, what you own, and one throughput number with a before and an after.
Clinic coordinator with two years at the front desk of a four-provider family medicine practice and eight months coordinating its schedule. Rebuilt the daily template around visit type and length, which cut the no-show rate from 18% to 12% across two quarters, and moved reminder calls to the afternoon before the visit. Trained in scheduling and registration template build, and hold the Certified Medical Administrative Assistant credential from the National Healthcareer Association.
Clinic coordinator with seven years in ambulatory care, currently running the schedule, referral queue and prior authorization desk for a six-provider endocrinology and diabetes clinic carrying a panel of about 6,900 patients. Took the third next available appointment from 21 days to 8 and cleared a referral backlog of 430 to under 60 within four months. Own the morning huddle and the handoffs between the front desk, the medical assistants and the central billing office.
Lead clinic coordinator for three ambulatory sites, 19 providers and roughly 21,000 active patients, with 14 years in ambulatory operations. Standardized the visit template across all three clinics, which moved average patient cycle time from 62 minutes to 47 and lifted provider schedule utilization from 78% to 91% over 18 months. Supervise seven coordinators and patient service representatives and report weekly access, no-show and denial metrics to the practice executive.
Right vs wrong: the same clinic coordinator summary, twice
| ✅ Right | ❌ Wrong |
|---|---|
| Clinic coordinator with seven years in ambulatory care, running the schedule, referral queue and prior authorization desk for six providers. | Experienced healthcare professional with a strong background in clinic operations. |
| Panel of about 6,900 patients across an endocrinology and diabetes clinic. | Supports a busy medical practice with high patient volume. |
| Took the third next available appointment from 21 days to 8 and cleared a referral backlog of 430 to under 60 in four months. | Improved office efficiency and patient satisfaction. |
The right column can be checked against a report. The left column cannot, and a practice manager who lives inside those reports notices within four seconds.
Outline your experience
Clinic, specialty, city and dates, then one line of scale, then three to five bullets. Every bullet names a metric the clinic already runs and gives a before, an after and a period.
| Instead of | Use |
|---|---|
| Scheduled patient appointments | Built and maintained templates for 6 providers, 240 to 270 visit slots a week across 11 visit types |
| Reduced patient no-shows | Cut the no-show rate from 18% to 9.4% over three quarters with afternoon-before reminder calls and a same-day waitlist |
| Handled referrals | Cleared a referral work queue from 430 open to under 60, median 3 days to scheduling |
| Worked with insurance companies | Took prior authorization turnaround from 6.4 days to 2.1 by submitting on the day of ordering |
Clinic Coordinator, Endocrinology and Diabetes Clinic, Cuyahoga Ridge Health Partners, Cleveland, OH, March 2019 to Present
Six providers and two advanced practice clinicians, panel of about 6,900 patients, roughly 260 scheduled visits a week, plus a four chair infusion suite.
Own the master template: visit types and lengths, provider session blocks, overbook rules, hold release at 14 days, and the weekly access report reviewed with the medical director.
Took the third next available new patient appointment from 21 days to 8 over two quarters by converting 30 minute follow-ups to 20 and releasing held slots earlier.
Cut the no-show rate from 18% to 9.4% across three quarters with afternoon-before reminder calls and a same-day waitlist worked each morning.
Cleared a referral backlog of 430 to under 60 in four months and took prior authorization turnaround from 6.4 days to 2.1.
Chair the 8:15 huddle for the front desk, four medical assistants and the on-site biller.
Put the clinic day on the page: template, panel, backlog and handoffs
A clinic coordinator is measured on throughput, so throughput is what the resume has to carry. This block is what separates a coordinator resume from a receptionist resume, and four things make up the clinic day, each with a number your clinic already produces.
The template. The template is the grid of slots a provider's day is built from, and building it takes judgement. Say what you set: how many visit types, how long each runs, where session blocks sit, the overbook rule, when held slots release, and whether you schedule in waves or a straight stream. Then say what it produced. Schedule utilization, the share of built slots filled, is the cleanest number a template owner can quote.
The panel. Panel size is the number of patients attributed to a provider or a clinic, and it is how a reader scales everything else you claim. Write it per provider and for the clinic, and say what kind it is: primary care with continuity, a referral-driven specialty panel, or a procedural clinic. If you protected continuity, give the percentage.
No-show rate and cycle time. These are the two numbers a practice manager quotes upward. No-show rate is the share of booked appointments where the patient does not arrive and does not cancel in time to refill the slot; cycle time is the clock from arrival to departure. Give the before, the after, the period and the mechanism, because the mechanism proves the result was yours. Add the third next available appointment if you track it.
The backlog. Referrals in, referrals out and prior authorizations. This is where clinics lose money and patients lose weeks, and it is the work a coordinator is most often hired to rescue. Quote the queue you inherited, the queue you left, the median time from receipt to scheduled, and your authorization turnaround.
Then name the handoffs: front desk to clinical staff at rooming, clinical staff back to the desk at checkout, and both to billing at charge capture. Say which ones you wrote down and what happens to an encounter still open at close.
Clinic profile: 6 physicians and 2 advanced practice clinicians, endocrinology and diabetes, panel of about 6,900, roughly 260 visits a week, 4 chair infusion suite.
Template: 11 visit types, 20 and 40 minute blocks, wave scheduling, 1 overbook per session, holds released at 14 days. Utilization 91%.
Access: third next available new patient appointment 8 days, down from 21. Continuity with own provider 84%.
Reliability: no-show rate 9.4%, down from 18%. Average cycle time 47 minutes, down from 62.
Backlog: referral queue under 60 open, median 3 days from receipt to scheduled. Prior authorization turnaround 2.1 days, 1.8% of charges denied for authorization.
Handoffs: written rooming standard with a standing medical assistant assignment, checkout script that books the next visit before the patient leaves, same-day charge close.
The prior authorization clock is now a federal rule, so quote your side of it
Under the CMS Interoperability and Prior Authorization Final Rule (CMS-0057-F), impacted payers must send prior authorization decisions within 72 hours for expedited requests and seven calendar days for standard requests, must give a specific reason for a denial, and must publicly report annual prior authorization metrics, with those requirements taking effect on 1 January 2026 and the first metrics posted by 31 March 2026 (CMS fact sheet, CMS Interoperability and Prior Authorization Final Rule CMS-0057-F). The rule covers Medicare Advantage organizations, state Medicaid and CHIP fee-for-service programs, Medicaid managed care plans and CHIP managed care entities.
The payer clock is now written down, so the part still worth hiring for is your clock: how fast the request leaves the clinic after the order is placed, how completely it goes out the first time, and how quickly a denial comes back as an appeal rather than a delay. Write those three numbers. A candidate who quotes submission-day performance is describing the half of the process a clinic controls.
Build a snapshot of your key skills
Twelve to sixteen entries in four groups, weighted toward the systems you can be dropped into.
Scheduling and access: Template and visit type build, Wave and stream scheduling, Overbook and hold release rules, Waitlist and same-day backfill, Third next available reporting, Panel and continuity management
Revenue cycle: Eligibility and insurance verification, Prior authorization submission and appeal, Referral work queue management, Charge capture and same-day close, Denial review by reason code
Clinical support and compliance: Rooming standards and cycle time, Order and result routing, HIPAA privacy practices, Incident reporting
Systems: Electronic health record scheduling, registration and referral modules, Practice management and clearinghouse portals, Payer provider portals
List your education and certifications
Certifications first if the posting names one, otherwise degree first, then certifications with their issuing body, number and date. Postings vary widely: some ask for a high school diploma and two years of front office work, others for a degree, and a large group will often want a bachelor's degree for a lead role.
Bachelor of Science, Health Services Administration, Cleveland State University, Cleveland, OH, 2021
Associate of Applied Science, Health Information Technology, Cuyahoga Community College, Cleveland, OH, 2013
Certified Medical Administrative Assistant (CMAA), National Healthcareer Association, #NHA-CMAA-2418037, 2015, current
Lean Six Sigma Green Belt, 2022. Project: template standardization across three ambulatory sites.
HIPAA privacy and security, annual. Basic Life Support, American Heart Association, current through 2027.
Choose the right layout and design
Single column, 11 or 12 point body text, clear headings, no photograph, no skills bar charts. Save as PDF unless the portal asks for a Word file, and name it for yourself and the post.
Give the clinic's size in every experience entry: providers, panel, visits a week. Put a before, an after and a period on every throughput claim. Name the electronic health record and the modules you have build rights in. Separate what you owned from what you supported. Keep one number per bullet.
Do not write "high volume clinic" when the provider count and the weekly visit count are easy to state. Do not claim a system certification you do not hold. Do not describe the payer as the problem without stating your own submission-day performance. Do not fill a second page with duties or use a two-column template for a health system portal.
Clinic coordinator job market and outlook
The U.S. Bureau of Labor Statistics publishes no Occupational Outlook Handbook profile for clinic coordinators. The title is not a federal occupation: it sits between administrative support, clinical support and management. So this page quotes no clinic coordinator wage and names the published occupations that bracket the role instead.
| Bracketing occupation, BLS published | Median annual wage, May 2025 | Why it brackets the clinic coordinator role |
|---|---|---|
| Medical secretaries and administrative assistants | $45,930 | The scheduling and registration half of the job |
| Medical assistants | $45,690 | The clinical support half, and the usual internal route in |
| Medical and health services managers | $123,860 | Where the work lands once you own budget, staff and more than one site |
Source: U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, 2025-35 projections and May 2025 wage data.
| Measure | Medical assistants | Medical and health services managers |
|---|---|---|
| Jobs, 2025 | 833,900 | 640,400 |
| Projected change, 2025-35 | 13% (much faster than average) | 24% (much faster than average) |
| Projected annual openings | About 109,700 | About 62,300 |
| Median annual wage, May 2025 | $45,690 | $123,860 |
| Typical entry-level education | Postsecondary nondegree award | Bachelor's degree |
Source: U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, 2025-35 projections and May 2025 wage data.
Secretaries and administrative assistants held 3,515,600 jobs in 2025 and the occupation as a whole is projected to decline by 2 percent from 2025 to 2035, while medical secretaries and administrative assistants inside it are projected to grow 5 percent, with about 314,400 openings a year across the whole occupation (BLS Occupational Outlook Handbook, 2025-35 projections).
Where the work sits decides which bracket your offer comes from
Medical assistants are concentrated in offices of physicians, which employ 56 percent of them at a median of $45,520, with hospitals at 17 percent and $46,910 and outpatient care centers at 10 percent and $48,560 (BLS, May 2025). Medical and health services managers sit differently: hospitals employ 28 percent at $133,580, offices of physicians 13 percent at $105,770, and outpatient care centers 7 percent at $116,060 (BLS, May 2025).
The same clinic day, run in a hospital-owned outpatient department rather than an independent two-provider office, is priced from a different table. If you want the upper bracket, show what managers are paid for: staff supervision, budget or supply spend, contracted vendors, and metrics you report rather than metrics you were handed.
What salary you can expect as a clinic coordinator
With no federal wage figure published for the title itself, treat the three bracketing occupations as the band your offer sits inside.
A coordinator role that is mostly scheduling and registration prices close to medical secretaries and administrative assistants, whose median was $45,930 as of May 2025 (BLS, May 2025). One that includes clinical support prices close to medical assistants, median $45,690 a year or $21.97 an hour, with the lowest 10 percent under $36,050 and the highest 10 percent over $59,310 (BLS, May 2025).
Once the role carries staff, budget and more than one site, it is priced against medical and health services managers, median $123,860 a year or $59.55 an hour, with the lowest 10 percent under $73,390 and the highest 10 percent over $224,340 (BLS, May 2025). The median annual wage for all occupations was $50,980 in May 2025 (BLS, May 2025).
The gap between the brackets is wide and the title does not move you across it. Three things do: supervising people rather than coordinating around them, owning a number that appears in a leadership report, and running more than one site or specialty. If your role includes any of the three, put it in the first four lines.
Key takeaways for a clinic coordinator resume
- Write the clinic operations snapshot: specialty, providers, panel, visits a week, systems.
- Put a throughput number with a before, an after and a period in every experience bullet.
- Own the template. Say what you built, not only what you booked into.
- Quote the backlog you inherited and the backlog you left behind.
- Give your own prior authorization submission performance, not the payer's.
- Name the electronic health record and the modules you have build rights in.
- If you supervise, hold budget or cover more than one site, say it in the first four lines.
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Pair it with a matching clinic coordinator cover letter.
Clinic coordinator resume questions, answered
How long should a clinic coordinator resume be?
One page for your first five years. Two once you supervise other coordinators, cover more than one site, or hold enough throughput results to be the point of the document. A third page is never read.
What is the difference between a clinic coordinator and a medical office manager?
Scope and signature authority. A coordinator owns the clinic day: template, schedule, referral and authorization queues, and the handoffs between front desk, clinical staff and billing. An office manager adds staff supervision, hiring, budget and vendor contracts. The wage tables reflect that split, with medical and health services managers at a median of $123,860 in May 2025 against $45,930 for medical secretaries and administrative assistants (BLS, May 2025). If you already do part of the manager list, name it.
What should I put on a clinic coordinator resume with no coordinator title yet?
The coordination work you already do under another title. Front desk staff routinely hold the waitlist, work the reminder list, manage the referral queue and chase authorizations. Write those as owned processes with numbers: referrals a week, turnaround, what the no-show rate did while you ran the reminders. Then add any template work you have been trained on.
Which certification is worth having?
Whatever the postings in your market name. Administrative credentials such as the Certified Medical Administrative Assistant from the National Healthcareer Association are common at the front end, and coordinators moving toward management often add a process improvement credential. BLS notes that medical and health services managers typically enter with a bachelor's degree and that requirements vary by facility and function.
How do I show results if my clinic does not track metrics?
Build the smallest honest baseline you can. Count four weeks of no-shows against booked appointments, count the open referrals in the queue on a Monday morning, time ten visits from arrival to departure. Then make your change and count again the same way. A number with a method and a period behind it is evidence; a number with neither is decoration.