Billing or a charge
The email on your Rezoom account, your plan and the date of the charge. Never send card numbers. We don’t need them to help.
Contact us
Contact Rezoom. A real person replies.
Write to Rezoom support about billing, a bug, your account or an idea. A real person reads every message and usually replies within one business day, to the email address you give us.
- Read by a real person
- Usually a reply within one business day
- Billing questions included
Message sent. Thank you.
A real person on the Rezoom team will read it and usually replies within one business day.
Faster answers
What to include for a fast reply.
A few details up front save a round of back-and-forth. Here is what helps for each kind of message.
Something isn’t working
What you did, what you expected and what happened instead, plus your browser and device. If you email us, a screenshot helps.
Your account or data
The email on your account and what you need, such as erasing your personal data. You can delete scans or your whole account yourself anytime.
Ideas, press or partners
For an idea, tell us what it would help you get done. For press or partnerships, your name, your outlet or company and what you have in mind.
Other ways
Prefer email? Write to us directly.
The form and the email address both reach the Rezoom team, and a real person reads every message. Use whichever is easier.
For billing, bugs, feature ideas, press and partnerships, or anything else. If it’s about your account, write from the email you signed up with.
Response time
1business
day
Our usual reply time. A real person reads every message, including billing questions. Weekends and holidays can take a little longer.
Rezoom elsewhere
Quick help
Need an answer right now?
Most questions about plans, cancelling and downloads are already answered on these pages, so you may not need to wait for us.
FAQ
Plain answers on plans, cancelling, refunds, downloads and privacy.
Read the FAQPricing
Every plan, every renewal price and how to cancel from your dashboard.
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Contacting Rezoom support.
Quick answers about reaching us, billing problems and your data. More in the full FAQ.
How do I contact Rezoom support?
Use the form on this page or email info@rezoom.io. Pick the subject that fits best: bug report, feature suggestion, pricing or billing, press and partnerships, or something else.
Will a real person answer?
Yes. A real person reads every message and writes back to the email address you give us, usually within one business day.
How quickly will I get a reply?
Usually within one business day. Messages sent on a weekend or holiday can take a little longer.
I was charged and didn’t expect it. What should I do?
Cancel from your dashboard to stop the next renewal, then write to us with the email on your account and the date of the charge. If you started 7-Day Access, it renews at $18.99 a month unless cancelled within the 7 days. Payments are generally non-refundable except where the law requires a refund, but a real person will review every billing problem. See pricing and the terms.
How do I cancel my plan?
From your dashboard, anytime. You don’t need to contact us to cancel. Cancelling stops future renewal charges.
What should I include in my message?
The email on your Rezoom account and the details for your subject. For a bug, what you did and what happened. For billing, your plan and the date of the charge. Never send card details.
How do I delete my account or my data?
You can delete a scan or your whole account yourself at any time. To ask us to erase your personal data, email info@rezoom.io from the address on your account. The Privacy Policy lists your other rights.
Can I suggest a feature or ask about press and partnerships?
Yes. Choose Feature suggestion or Press and partnerships as the subject and tell us what you have in mind. Every message is read by a real person.