Leasing and Administrative Assistant, 212 Units Anneke Verhoeven
Leasing and Administrative Assistant
[email protected] | (614) 555-0147 | Columbus, United States
Profile
Leasing and administrative assistant at a 212-unit Columbus community, handling the front office for a property manager and one assistant: 46 applications screened a month, rent posting and receipting, and the work order queue from intake to close. Cut open work orders older than 48 hours from 31 to 4 by rebuilding the daily dispatch list, and prepare the delinquency comment sheet the manager takes to the month end call. Hold an Ohio real estate salesperson license and am working toward the NAA Certified Apartment Manager credential.
Work Experience
06/2019 - Present, Leasing and Administrative Assistant, Alum Creek Commons, Redbud Residential Management, Columbus, United States
- Run the front office for a property manager and one assistant across 212 garden-style units, screening 46 applications a month against the company's written criteria.
- Post and receipt rent, reconcile the daily deposit, and prepare the delinquency comment sheet the manager takes to the month end call.
- Own the work order queue from intake to close; cut open work orders older than 48 hours from 31 to 4 by rebuilding the daily dispatch list with the service manager.
- Schedule move-in and move-out inspections and keep the turn board current for an average of 5 turns a month.
- Audit resident files for lease, addenda and renewal signatures ahead of the quarterly company file review.
06/2018 - 05/2019, Administrative Assistant, Buckeye Storage Group, Columbus, United States
- Posted monthly rent ledgers and issued late notices across four self-storage sites while studying part time.
- Coded supplier invoices for the district manager's approval and kept the vendor contact file.
Education
08/2015 - 05/2019, Bachelor of Science, Business Administration, Franklin University, Columbus, United States
Coursework in accounting, finance and operations management.
Skills
Rent posting and receipting, 85
Work order dispatch and follow-up, 85
Application screening, 75
Lease file audits, 75
Move-in and move-out inspections, 70
Delinquency reporting, 65
Yardi Voyager, 75
Microsoft Excel, 80
Languages
English, native
Dutch, conversational
Certificates
05/2021, Ohio Real Estate Salesperson License, Ohio Division of Real Estate and Professional Licensing, OH-SAL-447192
Active.
Summary
An assistant property manager resume is a one to two page document built on the operating cycle you own each month: accounts receivable aging, the collections and notice sequence, work order performance, unit turn time, renewal processing, invoice coding and the budget variance narrative your regional manager reads. This guide gives you three adaptable versions and current Bureau of Labor Statistics pay and outlook for the occupation.
Assistant Property Manager resume examples by experience level
An assistant property manager resume is a one to two page document that proves you can run an asset's operating cycle without being chased for any part of it.
That is the job. The property manager owns the asset and the owner relationship; the assistant owns the month. Receivables, notices, work orders, turns, renewals, invoices and the variance narrative all move on a calendar, and every one has a number attached. A resume that reports those numbers reads as somebody who has closed a month; one that says "assisted with daily operations" reads as somebody who was in the office while it happened.
Resume guide for an assistant property manager resume
This guide and the corresponding assistant property manager resume example will cover:
- How to write an assistant property manager resume, section by section
- The month end pack, and how to turn it into the strongest block on your page
- Three adaptable summaries: leasing and admin support, assistant manager, senior assistant
- What to quantify, and what the job market and the pay look like in current federal data
How to write an assistant property manager resume
Six blocks: contact header, a summary carrying unit count and budget size, work history, an operations block built on the month end pack, education and certifications, and skills.
| Block | What it is answering | Where it goes |
|---|---|---|
| Summary | How many units, what budget, which functions do they own outright? | Top of the page, four lines |
| Work history | What moved while they owned it? | Reverse chronological, a number in every bullet |
| Month end pack | Can they close a month without supervision? | Its own block after experience |
| Systems | Which platform, and do we have to retrain them? | One line in skills |
Scale belongs in the first line of every job. Two hundred and twelve units of garden-style workforce housing and 612 units of Class A lease-up are different jobs with the same title, and the reader is sizing you against their own asset before anything else.
Run the finished file through the free Rezoom ATS resume checker before you send it. Management companies parse applications into a system before a person opens them.
Choosing the best resume format for an assistant property manager resume
Reverse chronological, single column, plain: one page early, two once you supervise or carry a portfolio. A functional format hurts you here, because the reader is checking continuity of responsibility: one asset getting bigger, or one set of functions getting wider, across named properties with unit counts attached. A skills-first layout hides exactly that.
Include your contact information
| ✅ Right | ❌ Wrong |
|---|---|
| Anneke Verhoeven | Anneke Verhoeven |
| Assistant Property Manager, 612 Units, Class A Multifamily | Property management professional |
| Ohio Real Estate Salesperson, #OH-SAL-447192, CAM, ARM | Licensed and certified |
| (614) 555-0147, [email protected], Columbus, OH | (614) 555-0147, [email protected] |
Put the unit count in the headline. It is the fastest way for a reader to decide whether to keep reading, and it costs three words.
Make use of a summary
Four lines: unit count and asset type, the operating budget you work inside, the functions you own outright, and one number that moved.
Leasing and administrative assistant at a 212-unit Columbus community, handling the front office for a property manager and one assistant: 46 applications screened a month, rent posting and receipting, and the work order queue from intake to close. Cut open work orders older than 48 hours from 31 to 4 by rebuilding the daily dispatch list, and prepare the delinquency comment sheet the manager takes to the month end call. Hold an Ohio real estate salesperson license and am working toward the NAA Certified Apartment Manager credential.
Assistant property manager for a 288-unit Columbus asset billing roughly $402,000 a month, owning accounts receivable, collections, work order performance, unit turns and the month end variance narrative. Took delinquency from 4.7% to 2.9% of billed charges in nine months by moving the notice sequence onto a fixed calendar, and cut move-out to rent-ready from 11.2 days to 6.4 across 61 turns. Close 214 work orders a month at 96% inside the 24-hour service standard and code 84 vendor invoices against a $2.1M operating budget.
Senior assistant property manager on a 612-unit Class A Columbus asset with a $4.8M operating budget, supervising two assistants and acting as property manager during vacancies. Hold delinquency at 1.8% of billed charges across 24 months, run 386 work orders a month at 97% inside standard, and average 5.1 days from move-out to rent-ready on 142 turns a year. Write the monthly variance narrative and the reforecast that goes to ownership, and hold the IREM Accredited Residential Manager certification and the NAA Certified Apartment Manager credential.
Right vs wrong: the same assistant property manager summary, twice
| ✅ Right | ❌ Wrong |
|---|---|
| Assistant property manager for a 288-unit asset billing roughly $402,000 a month. | Experienced assistant property manager with strong organizational skills. |
| Took delinquency from 4.7% to 2.9% of billed charges in nine months. | Responsible for rent collection and following up on delinquent accounts. |
| Close 214 work orders a month at 96% inside the 24-hour service standard. | Coordinated maintenance requests and ensured resident satisfaction. |
The right column can be compared with the reader's own month end report. The left cannot be compared with anything, which is why it gets skimmed.
Outline your assistant property manager experience
Property name, unit count, asset class, management company, city and dates. Then three to five bullets, each naming a function you own and carrying a number.
| Instead of | Use |
|---|---|
| Assisted with rent collection and delinquency | Took delinquency from 4.7% to 2.9% of $402,000 in monthly billed charges across nine months |
| Coordinated maintenance requests | Closed 214 work orders a month at 96% inside the 24-hour standard, emergencies inside 4 hours |
| Helped prepare units for new residents | Cut move-out to rent-ready from 11.2 days to 6.4 across 61 turns by fixing the vendor sequence |
| Processed lease renewals | Sent renewal offers 90 days out and closed 17 of 24 expirations, a 71% renewal rate at 4.2% average increase |
| Handled invoices and purchase orders | Coded 84 vendor invoices a month to the general ledger, with purchase orders above $500 and regional approval above $2,500 |
Assistant Property Manager, Scioto Ridge, 288 units, Class B garden, Columbus, OH, September 2021 to September 2024
Owned accounts receivable on roughly $402,000 in monthly billed charges: posting, receipting, the aging report and the written comment on every delinquent household.
Took delinquency from 4.7% to 2.9% of billed charges in nine months by putting the late notice, the formal notice and the file-or-hold decision on fixed days of the month rather than on whoever had time.
Ran the work order queue at 214 a month, 96% closed inside the 24-hour service standard and emergencies inside 4 hours, with a weekly open-and-aging review with the service manager.
Cut move-out to rent-ready from 11.2 days to 6.4 across 61 turns by sequencing trash-out, paint, flooring and punch on fixed days instead of booking vendors on request.
Coded 84 vendor invoices a month, held purchase order discipline above $500, and wrote the monthly variance narrative on a $2.1M operating budget.
The month end pack an assistant property manager owns
This is the block that separates this resume from a leasing resume, and it is the one almost nobody writes.
Every asset closes a month, and the pack that goes to the regional manager is the same set of reports everywhere, whatever the software: a rent roll and occupancy line, an aged receivable report with a comment on every delinquent household, a work order report, a turn board, a renewal report, an invoice register with an accrual list, and a written variance narrative. The assistant produces most of it, so write the page around that cycle.
Receivables and the aging buckets
State the billed charges, then the aging, then delinquency as a percentage of billings. A dollar figure alone says nothing about the asset's size.
| Aging bucket | Balance | Households |
|---|---|---|
| 1 to 30 days | $11,400 | 24 |
| 31 to 60 days | $4,100 | 7 |
| 61 to 90 days | $1,900 | 3 |
| Over 90 days | $1,500 | 2, both in eviction |
| Total against $402,000 billed | $18,900 | 4.7% delinquency |
Then say where it went: 4.7% down to 2.9%, which is $18,900 down to roughly $11,700 on the same billings.
The collections and notice sequence
Delinquency falls when the sequence runs on dates rather than on attention. Write the calendar you actually held.
| Day of month | Action |
|---|---|
| 1 | Charges posted, statements out |
| 6 | Late fee posted, written late notice and a payment plan offer |
| 11 | Formal notice to leave the premises served on the remaining accounts |
| 16 | File or hold decision with the property manager, account by account |
| 25 | Aging report reconciled and comments written for the month end pack |
Describe the legal notice carefully, because statute sets it rather than policy. In Ohio, a party must give the adverse party notice three or more days before starting an eviction action, and for residential premises the notice must conspicuously include the language beginning "You are being asked to leave the premises" (Ohio Revised Code 1923.04, checked 12 September 2026). Name your own state's rule, because the timetable and the wording differ.
Report the movement, not the month you are standing in
A delinquency rate is a photograph, and a hiring regional manager already has one of those. What they cannot get anywhere else is the change and the mechanism: "took delinquency from 4.7% to 2.9% of billed charges in nine months by putting the notice sequence on fixed days of the month". That carries a before, an after, a period and a cause, and the cause is the part that transfers to their asset.
The same shape works on every line of the pack: turn days from 11.2 to 6.4 by sequencing vendors, work orders inside standard from 84% to 96% by adding a daily dispatch review, renewal rate from 58% to 71% by moving offers from 45 days out to 90.
Work orders and the service standard
Give volume, the standard, and the share closed inside it. Volume alone reads as a busy office.
| Measure | What to write |
|---|---|
| Volume | 214 work orders a month across 288 units |
| Standard | 24 hours for routine, 4 hours for no heat, no water or flooding |
| Performance | 96% closed inside standard, average completion 1.3 days |
| Split | 63% resident requested, 29% make-ready, 8% preventive maintenance |
Unit turns, move-out to rent-ready
Turn time is the cleanest operational number on the page, a single clock with two ends, and every day a unit sits unrentable is a day of lost rent on a unit that is already vacant.
| Turn day | Step |
|---|---|
| 1 | Move-out inspection, charges assessed, trash-out |
| 2 to 3 | Paint |
| 3 | Flooring replaced or cleaned |
| 4 to 5 | Punch list, appliances, blinds, hardware |
| 6 | Quality control walk, marked rent-ready |
Write it as a movement, 11.2 days to 6.4 across 61 turns, then say what you changed: usually vendor sequencing, a standing schedule instead of per-unit booking, or an earlier quality control walk.
Renewals, invoices and the variance narrative
Renewals are the assistant's quietest lever. Give expirations, offer timing, renewals closed, the rate and the average increase: 24 expirations, offers out 90 days ahead, 17 renewed, a 71% renewal rate at 4.2% average increase.
Invoice coding is unglamorous and it is a real control. Say how many invoices a month, that you code them to general ledger accounts, and where your thresholds sit: purchase orders above $500, regional approval above $2,500, capital above $5,000 to ownership.
Then the narrative, which shows judgement rather than diligence. Write two or three real variance lines:
| Budget line | Variance | The explanation you wrote |
|---|---|---|
| Turnover expense | $6,400 against $4,200 budget | 7 turns against 4 budgeted, following three skips in one building |
| Landscaping contract | $1,800 favorable | Invoice timing, the March service posted in April |
| Concessions | $3,100 favorable | Renewal rate at 71% reduced the new-lease concessions assumed in plan |
A variance line explained by cause rather than by "higher than expected" tells the reader you have sat on the month end call and taken the follow-up question.
Build a snapshot of your key assistant property manager skills
Twelve to sixteen entries in four groups. Keep the financial and operational functions first and the software last.
Financial: Accounts receivable and aging analysis, Delinquency and collections, Vendor invoice coding, Purchase order control, Budget variance reporting, Monthly reforecasting
Operations: Work order dispatch and service standards, Unit turn scheduling, Make-ready quality control walks, Preventive maintenance calendars, Vendor scheduling and performance review
Resident and leasing support: Renewal processing and increase modeling, Move-in and move-out inspections, Lease administration and file audits, Resident communication and escalation
Systems: Yardi Voyager, RealPage OneSite, Entrata, AppFolio, Microsoft Excel to pivot table level
List your education and certifications
License first if your state requires one, then the industry credentials, then the degree.
Ohio Real Estate Salesperson License, Ohio Division of Real Estate and Professional Licensing, #OH-SAL-447192, active
Accredited Residential Manager, Institute of Real Estate Management, 2024
Certified Apartment Manager, National Apartment Association Education Institute, 2022
Bachelor of Science, Business Administration, Franklin University, Columbus, OH, 2019
Training: Fair housing refresher, annual. Yardi Voyager residential administration, 2025. EPA lead-safe renovation awareness, 2023.
Two credentials carry weight in residential management, and both publish what they require. The Certified Apartment Manager credential asks for a minimum of 12 months of onsite property management experience, 40 hours of coursework, and a four-hour proctored examination of 185 multiple choice questions, with standards met within six months of declaring candidacy and eight hours of continuing education a year to renew (National Apartment Association Education Institute, Certified Apartment Manager, checked 12 September 2026).
The Accredited Residential Manager certification asks for two courses covering residential management fundamentals and ethics, a 100-question examination, and 12 months of qualifying experience on a minimum portfolio, which can be 30 multifamily rental units, 30 rental single-family homes or 60 units in a homeowners or condominium association, while performing at least 14 of the 29 management functions IREM defines (Institute of Real Estate Management, ARM certification and experience requirements, checked 12 September 2026).
Whether you need a state license depends on your duties. In Ohio, a real estate license is required when, for another person and for a fee, you operate, manage or rent a building or part of a building to the public, while salaried and hourly employees working under a broker may perform maintenance work, clerical support, unit showings and rent collection payable to the owner or brokerage without one (Ohio Department of Commerce, Division of Real Estate and Professional Licensing, property management guidance, checked 12 September 2026).
Choose the right layout and design
Single column, 11 point type, no photograph, no rating bars. PDF unless the portal asks otherwise.
Put the unit count and asset class in your headline. Give the operating budget you work inside. Report delinquency as a percentage of billed charges, with a before and an after. Name your work order volume and the service standard beside it. Give turn days as a movement. State your approval thresholds. Name the platform you run.
Do not write "assisted with daily operations"; every file in the folder says it. Do not give a dollar of delinquency without the billings behind it. Do not claim the property manager's decisions as your own. Do not omit unit counts, since they are how a reader sizes you.
Assistant property manager job market and outlook
Steady demand in a large occupation, with turnover rather than growth driving the hiring.
| Measure | Value |
|---|---|
| Property, real estate and community association managers, jobs 2025 | 460,400 |
| Projected change, 2025 to 2035 | 4% (as fast as average), +17,100 |
| Projected annual openings | About 36,900 |
| Typical entry-level education | High school diploma or equivalent |
| Median annual wage, May 2025 | $69,990, or $33.65 per hour |
Source: U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, 2025-35 projections and May 2025 wage data.
Where the jobs sit:
| Setting | Share of employment |
|---|---|
| Real estate | 56% |
| Self-employed | 31% |
| Religious, grantmaking, civic and professional organizations | 2% |
Source: U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, May 2025.
A third of the occupation is self-employed, which shapes who is hiring you
Property, real estate and community association managers numbered 460,400 in 2025, 56 percent of them in real estate and 31 percent self-employed, with about 36,900 openings a year projected through 2035 against growth of 4 percent (Bureau of Labor Statistics Occupational Outlook Handbook, 2025 to 2035 projections and May 2025 wage data).
Assistant roles sit almost entirely inside that 56 percent, at management companies and owner-operators, because self-employed managers rarely carry an assistant. So your readers already run a standard month end pack and a standard variance template, and they are comparing your numbers with numbers they hold.
That is the argument for writing the page in operating metrics: you are giving a reader a file they can score against their own asset in about forty seconds.
What salary you can expect as an assistant property manager
The median annual wage for property, real estate and community association managers was $69,990, or $33.65 per hour, as of May 2025, with the lowest 10 percent under $41,010 and the highest 10 percent over $139,680 (BLS Occupational Outlook Handbook, May 2025). Assistant roles sit in the lower half of that spread, since the median covers property managers too.
By industry, the median was $73,620 in religious, grantmaking, civic and professional organizations and $64,290 in real estate as of May 2025 (same source).
Three things move an offer, and all three belong on the page. Scale is the largest: unit count and operating budget set the band before anything else is discussed. Scope is the second, since an assistant who owns receivables, turns and the variance narrative outright is priced differently from one who supports a manager on all three. Credentials are the third. Bonus structures in multifamily are usually tied to occupancy, delinquency and renewal rate, the same numbers this resume is built on, so the file doubles as your case at review time.
Key takeaways for an assistant property manager resume
- Put unit count, asset class and operating budget in the first two lines.
- Build the page on the month end pack, because that is the job.
- Report delinquency as a percentage of billed charges, with a before and an after.
- Give work order volume beside the service standard and the share closed inside it.
- Write turn time as a movement from move-out to rent-ready, and say what you changed.
- Include renewals, invoice coding and approval thresholds, then name the platform, the license and the credential you are working toward.
Build your assistant property manager resume in 15 minutes.
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Pair it with a matching assistant property manager cover letter.
Assistant property manager resume questions, answered
How long should an assistant property manager resume be?
One page for your first five years. Two once you supervise other assistants, cover a second asset, or act as property manager during vacancies.
What do I put on an assistant property manager resume with no experience in the role?
Write the leasing or front office work as operations. Applications screened a month, rent posted and receipted, work orders taken and closed, files audited, inspections completed, and any report you prepared for someone else to present. An assistant is hired on whether the month closes without chasing.
Which certification is worth more, the CAM or the ARM?
They serve different readers. The Certified Apartment Manager credential is the conventional multifamily onsite credential and asks for 12 months of onsite experience plus 40 hours of coursework and a proctored exam. The Accredited Residential Manager is broader across residential asset types and asks for 12 months of qualifying portfolio experience plus two courses and an exam (National Apartment Association Education Institute and Institute of Real Estate Management, both checked 12 September 2026). If you are onsite in multifamily, start with the CAM.
Do I need a real estate license to be an assistant property manager?
It depends on the state and on your duties. Ohio requires a license to operate, manage or rent property for another person for a fee, while employees under a broker may do maintenance, clerical support, unit showings and rent collection without one (Ohio Department of Commerce, Division of Real Estate and Professional Licensing, checked 12 September 2026). Check the rule where you work, and if you hold the license, put it in the header.
What numbers should I use if my company does not publish reports to me?
Take them from the reports you produce. You post the charges, so you know the billings. You run the queue, so you can count a month of work orders and how many closed inside standard. You sit on the turn board, so you can count turns and days. Count one month, label it as one month with the date, and you have a defensible page.