Office Manager Fiorella Bustamante
Office Manager
[email protected] | (615) 555-0114 | Nashville, United States
Profile
Office manager for a 16-person architecture practice on a single Nashville site, holding facilities, reception, bookkeeping to trial balance in QuickBooks Online, payroll input for 16 staff twice monthly, and the professional indemnity and general liability renewals. Brought bookkeeping back in house from an outside firm, which removed a $9,600 annual fee and closed the month four days earlier. Notary public and studying for the Certified Administrative Professional exam.
Work Experience
09/2017 - 01/2020, Office Manager, Harpeth Bend Architects, Nashville, United States
- Sole administrative role for a 16-person practice on one site: facilities, reception, bookkeeping, payroll input, insurance renewals and IT ordering.
- Brought bookkeeping back in house from an external firm, removing a $9,600 annual fee and closing the month four days earlier.
- Prepared semi-monthly payroll input for 16 staff and kept the books to trial balance in QuickBooks Online for the practice accountant.
- Managed the professional indemnity and general liability renewals and the certificate of insurance file for six subcontractors.
- Onboarded 7 hires a year end to end, from offer paperwork and I-9 verification to desk, laptop and system access.
06/2015 - 09/2017, Administrative Coordinator, Harpeth Bend Architects, Nashville, United States
- Ran reception, project filing and travel booking for 12 staff and three principals.
- Coded and entered about 90 supplier invoices a month for the practice accountant.
Education
08/2010 - 05/2014, Bachelor of Business Administration, Management, Middle Tennessee State University, Murfreesboro, United States
Coursework in accounting principles, organizational behavior and business law.
Skills
QuickBooks Online to trial balance, 75
Payroll input, 70
Onboarding and I-9 verification, 70
Insurance renewals and certificate tracking, 75
Facilities and supplier coordination, 75
Microsoft 365 administration, 70
Languages
English, native
Spanish, native
Certificates
03/2019, QuickBooks Online Certified ProAdvisor, Intuit
Maintained annually.
06/2018, Notary Public, State of Tennessee, Tennessee Secretary of State, TN-NP-40921
Commission valid through 2030.
Summary
An office manager resume is a one to two page document that defines the job before it describes it: how many people and sites you covered, and which functions sat under you, from facilities and IT liaison to HR administration, bookkeeping and payroll input. This guide gives you three adaptable versions, a scope block you can copy, and current Bureau of Labor Statistics pay and outlook.
Office Manager resume examples by experience level
An office manager resume is a one to two page document whose first job is definitional. Before it can persuade anyone, it has to say what the title meant where you worked.
No other title in the administrative category varies as much. In a 12-person firm, the office manager does the bookkeeping, the payroll input, the hiring paperwork, the IT orders, the insurance renewals and the coffee. In a 400-person company, the office manager runs a front-of-house team and a facilities schedule and touches none of the finance. Both people apply for jobs called Office Manager, and neither resume tells the reader which one is in front of them.
You are also, in most organizations, the only person who owns the whole office. Everyone else owns a function. That breadth is your actual product, and it is invisible unless you write it down as a list.
Resume guide for an office manager resume
This guide and the corresponding office manager resume example will cover:
- How to write an office manager resume, section by section
- Why a scope block belongs directly under the summary
- Three adaptable summaries: small practice, multi-site, and head of office operations
- How to name the functions you owned, supported, and did not touch
- What the job market looks like and what you can expect to earn
How to write an office manager resume
Six sections: contact header, summary, scope block, experience, education and certifications, and skills. One page under five years, two once you carry multiple sites or direct reports.
The scope block is the unusual part and it is the reason this page works. Everything below it is evidence for a claim the reader has already understood.
| Section | What the reader is deciding | Where it goes |
|---|---|---|
| Summary | What size of office is this person built for? | Top, four lines, headcount in the first one |
| Scope block | Which functions did they actually hold? | Directly under the summary, as a list |
| Experience | What did they build, fix or absorb? | Reverse chronological, one number per bullet |
| Education and certifications | Do they clear the bar for a manager posting? | After experience |
Write the scope block before you write a single bullet
Draft these four lines first and build the rest of the resume underneath them.
How many people you supported, across how many sites, in how much space, reporting to whom, with how many direct reports. Then the functions you owned outright. Then the functions you supported without owning. Then, and this is the line nobody writes, the functions that were explicitly not yours.
That last line is what makes the block credible. A resume claiming facilities, HR, finance, IT, marketing and events reads as either a very small company or an exaggeration, and the reader cannot tell which. A resume that says "recruitment sourcing sat with an external agency; I ran the offer paperwork and onboarding" is obviously written by somebody who was there.
Run the finished file through the free Rezoom ATS resume checker before you apply. Office manager postings are usually filtered by a parser first, and a scope block written as plain text is exactly what parses well.
Choosing the best resume format for an office manager resume
Reverse chronological. One page for the first five years, two once you hold multiple sites, direct reports or a function that would otherwise be somebody else's job.
A skills-based layout is tempting here, because the job genuinely is a list of capabilities. Resist it. The reader is trying to work out whether your scope grew, and growth is a fact about dates. Two office manager roles at 20 staff and then 200 staff tell a story that no skills list can tell.
If you moved into office management from reception, bookkeeping, teaching, hospitality or the trades, keep the earlier roles and give them one line each. Breadth of background is an asset in this job rather than something to hide.
Include your contact information
| ✅ Right | ❌ Wrong |
|---|---|
| Fiorella Bustamante, CAP | Fiorella Bustamante |
| Office Manager, 78 staff, two sites | Experienced office management professional |
| Facilities, HR administration, bookkeeping, payroll input, H&S | Wearer of many hats |
| (615) 555-0114, [email protected], Nashville, TN | (615) 555-0114, [email protected] |
Three facts under your name: the size of office you have run, and the two or three functions you carry that another candidate probably does not. That third line is doing the work of a paragraph.
Make use of a summary
Four lines: headcount and sites, the functions you own, one thing you built or absorbed, and the credential if you hold one.
Office manager for a 16-person architecture practice on a single Nashville site, holding facilities, reception, bookkeeping to trial balance in QuickBooks Online, payroll input for 16 staff twice monthly, and the professional indemnity and general liability renewals. Brought bookkeeping back in house from an outside firm, which removed a $9,600 annual fee and closed the month four days earlier. Notary public and studying for the Certified Administrative Professional exam.
Office manager for 78 staff across two Tennessee sites, with two direct reports, covering facilities and space planning, IT liaison and asset register, HR administration and onboarding, bookkeeping, payroll input and health and safety. Ran a 14,900 square foot consolidation into one Nashville floor that cut annual occupancy cost by $71,000 while keeping every team seated together. Certified Administrative Professional since 2021.
Head of office operations for 240 staff across four sites in Tennessee, with three direct reports and accountability for facilities, front of house, HR administration, health and safety, records and the onboarding pipeline. Rebuilt onboarding so that desk, badge, laptop, payroll record and system access are ready on day one, taking the average setup from nine days to zero across 94 hires last year. Certified Administrative Professional and SHRM Certified Professional.
Right vs wrong: the same office manager summary, twice
| ✅ Right | ❌ Wrong |
|---|---|
| Office manager for 78 staff across two Tennessee sites, with two direct reports. | Experienced office manager with a proven track record in a fast-paced environment. |
| Covering facilities, IT liaison, HR administration, bookkeeping, payroll input and health and safety. | Responsible for the smooth running of all office operations. |
| Ran a 14,900 square foot consolidation that cut annual occupancy cost by $71,000. | Achieved cost savings and improved efficiency across the business. |
The wrong column could describe a two-person startup or a regional headquarters. The right column tells a reader in four seconds whether you are over-scoped, under-scoped or exactly right for their opening, which is the only decision they are making on the first pass.
Outline your office manager experience
Employer, sector, city, headcount supported, number of sites, direct reports and dates. Then four to six bullets, each naming a function and a number.
| Instead of | Use |
|---|---|
| Oversaw all office operations | Ran facilities, IT liaison, HR administration, bookkeeping and payroll input for 78 staff across two sites |
| Managed office moves | Consolidated 14,900 square feet into one floor, cutting annual occupancy cost by $71,000 with no team split |
| Handled HR duties | Processed 31 hires and 14 leavers a year end to end: offer paperwork, I-9 verification, onboarding and payroll enrollment |
| Responsible for payroll | Prepared and submitted semi-monthly payroll input for 78 staff in Gusto, with no correction run in three years |
| Maintained health and safety | Owned the emergency action plan, quarterly drills and first aid provision across both sites |
| Supervised administrative staff | Line managed a receptionist and an office coordinator, including rotas, reviews and cover planning |
Office Manager, Belmont Trace Engineering, Nashville and Murfreesboro, TN, February 2020 to Present. 78 staff, two sites, two direct reports, reporting to the finance director.
Own facilities and space planning for 14,900 square feet, IT liaison and the asset register for 96 devices, HR administration, bookkeeping, payroll input and health and safety across both sites.
Ran the 2024 consolidation into one Nashville floor, cutting annual occupancy cost by $71,000 while keeping every discipline seated together and holding the move to a single weekend.
Prepare semi-monthly payroll input for 78 staff in Gusto with no correction run in three years, and keep the books to trial balance in QuickBooks Online for handover to the external accountant.
Process 31 hires and 14 leavers a year end to end, from offer paperwork and I-9 verification through onboarding, equipment issue and system access.
Line manage a receptionist and an office coordinator, including rotas, annual reviews and holiday cover across the two sites.
Own the emergency action plan, quarterly evacuation drills, first aid provision and the certificate of insurance file for both locations.
Name the version of office manager you actually were
This is the section that separates two office manager resumes with identical titles, and it is the only one that fixes the category's core problem: the job means something different at every company size.
Write it as four lines, each answering a different question.
Scope: 78 staff across two Tennessee sites, 14,900 square feet, two direct reports, reporting to the finance director. Company headcount 78; office population 78.
Functions owned end to end: facilities and space planning, IT liaison and asset register, HR administration and onboarding, bookkeeping to trial balance, semi-monthly payroll input, health and safety, reception and front of house, travel and events, records and archive.
Functions supported but not owned: recruitment, where sourcing sits with an external agency and I run offers, onboarding and induction. IT infrastructure, which is delivered by a managed service provider and coordinated through me. Financial reporting, prepared by the finance director from books I close.
Not part of this role: benefits selection, procurement above $10,000, contract legal review, performance management of technical staff.
Annual volumes: 31 hires and 14 leavers onboarded and offboarded, 96 IT assets tracked, 9 vendor accounts, payroll input for 78 staff twice monthly, four evacuation drills.
The fourth line is the one people flinch at, and it is the one that makes the other three believable. A reader who has done this job knows that nobody holds all of it, so a list with no boundary reads as padding. Drawing the boundary yourself is what an experienced manager sounds like.
There is a second reason to write it. Office manager postings are frequently mis-scoped by the people who wrote them, because the last person in the seat did more or less than the job description says. Your scope block gives the interviewer something concrete to compare against, and the conversation that follows is about fit rather than about whether you are exaggerating.
Put headcount, sites and square footage in the first line. Separate functions you owned from functions you supported. Name what was explicitly not yours. Say who you reported to, because that places the role in the org chart faster than anything else. Give annual volumes for the repeating work. Say how many direct reports you had, and none if that is the answer.
Do not write "wore many hats" or "oversaw all office operations". Do not claim a function you assisted with as one you owned. Do not leave headcount off the page; it is the first thing a reader looks for. Do not describe an identifiable colleague, landlord or vendor contact. Do not use a two-column template for a portal submission.
Build a snapshot of your key office manager skills
Twelve to sixteen entries in four groups, ordered to match the version of the job you are applying for. If the posting is finance heavy, lead with the finance group; if it is a growing company, lead with people and onboarding.
Finance and payroll: QuickBooks Online to trial balance, Semi-monthly payroll input, Accounts payable and receivable, Expense coding, Budget tracking and variance, Month-end close support
People administration: Onboarding and offboarding, I-9 and right to work verification, Personnel file maintenance, Benefits enrollment administration, Leave and absence tracking, Handbook and policy upkeep
Facilities and safety: Space planning and moves, Lease and landlord liaison, Maintenance ticket triage, Emergency action plan and drills, First aid and incident reporting, Security and access control
Systems: Microsoft 365 administration, Google Workspace, Gusto or ADP, QuickBooks Online, Asana or Monday, Envoy visitor management, DocuSign
The functions you absorb have their own market rate
One useful way to argue an office manager salary is to price the work you took off other people, using the same published medians the employer is looking at.
Bookkeeping, accounting and auditing clerks had a median annual wage of $50,670 in May 2025, human resources assistants $50,610, and facilities managers $106,660 (U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, May 2025). An office manager doing the books, the HR administration and the facilities coordination for a 78-person company is covering parts of three separately priced occupations.
That is not an argument for claiming three salaries. It is an argument for listing the functions explicitly, so the comparison is available to the person deciding your band. It also tells you which function to deepen: the one with the highest median that you already partly do.
List your education and certifications
The Bureau of Labor Statistics gives a bachelor's degree and less than five years of related work experience as typical entry for administrative services and facilities managers, and a high school diploma or equivalent for secretaries and administrative assistants (Occupational Outlook Handbook, May 2025). Office managers sit between those two, which is why certifications matter: they are the fastest way to show a manager-level bar without a manager-level title.
Bachelor of Business Administration, Management, Middle Tennessee State University, Murfreesboro, TN, 2014
Certifications: Certified Administrative Professional, International Association of Administrative Professionals, #CAP-198336, 2021, recertified 2024. SHRM Certified Professional, Society for Human Resource Management, 2024. QuickBooks Online Certified ProAdvisor, Intuit, 2019, maintained annually. OSHA 30-Hour General Industry, 2022. Notary Public, State of Tennessee, commission #TN-NP-40921, valid through 2030.
The Certified Administrative Professional is the credential most often recognized across this category. It requires four years or 7,072 hours of relevant experience with no degree, three years with an associate degree, or two years with a bachelor's, and the examination runs to roughly 200 to 225 multiple choice questions across six domains including operational functions and office and records management (IAAP, accessed September 2026). List the certification number: it is one of the few claims on this page a reader can verify in a minute.
Choose the right layout and design
Single column, 11 or 12 point body type, clear headings, no photograph, no skills bar graphics. Keep the scope block as ordinary labeled lines rather than a table or a graphic, because it is the densest information on the page and it needs to survive parsing intact.
Two pages is normal at this level and three is not. If the scope block is doing its job, the experience section can be shorter than you think.
Office manager job market and outlook
There is no Bureau of Labor Statistics occupation called office manager, and that is a useful fact rather than an inconvenient one. The title straddles a clerical occupation that is shrinking and a management occupation that is growing, and your scope block is what decides which one a recruiter prices you against.
| Measure | Administrative services and facilities managers | Secretaries and administrative assistants |
|---|---|---|
| Jobs, 2025 | 444,800 | 3,515,600 |
| Projected change, 2025-35 | +5%, +22,000 | -2%, -75,300 |
| Projected annual openings | ~36,100 | ~314,400 |
| Typical entry-level education | Bachelor's degree | High school diploma or equivalent |
| Typical work experience | Less than 5 years | None |
| Median annual wage, May 2025 | $110,500 | $48,310 |
Source: U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, 2025-35 projections and May 2025 wage data, published 27 August 2026.
The two halves of this job are moving in opposite directions
Administrative services managers held 279,000 jobs in 2025 and are projected to add 14,400 by 2035; facilities managers held 165,900 and are projected to add 7,600. Together the group grows 5 percent, or 22,000 jobs, with about 36,100 openings a year (BLS Occupational Outlook Handbook, 2025-35 projections).
Over the same decade, secretaries and administrative assistants are projected to lose 75,300 jobs, a 2 percent decline, and general office clerks 156,200 jobs, a 6 percent decline (BLS, same cycle).
An office manager resume sits on the line between those two trends. Every function you can evidence owning outright, rather than assisting with, moves you toward the half that is growing. Facilities, safety compliance, payroll and onboarding are the four that do it fastest, because each has a named deliverable and a date attached to it.
Where these managers work, by share of employment: administrative services managers in healthcare and social assistance 13 percent, professional, scientific and technical services 11 percent and educational services 11 percent; facilities managers in educational services 14 percent, manufacturing 11 percent and healthcare 11 percent (BLS Occupational Outlook Handbook, May 2025). No sector dominates, so name yours and the compliance load that comes with it.
What salary you can expect as an office manager
Office manager pay is decided by scope, and the published medians at either end of the range show how wide that is. Administrative services managers had a median annual wage of $114,130 in May 2025, with the lowest 10 percent under $67,100 and the highest 10 percent over $207,720. Facilities managers had a median of $106,660, the lowest 10 percent under $64,480 and the highest 10 percent over $176,120. Secretaries and administrative assistants had a median of $48,310 over the same cycle (BLS Occupational Outlook Handbook, May 2025).
Most office managers are paid between those figures, and three things move you up the range: headcount supported, number of sites, and whether you have direct reports. All three are facts, and all three belong in the first line of your scope block for exactly that reason.
The fourth lever is the function mix. An office manager who runs payroll input, keeps the books to trial balance and owns health and safety compliance is a harder person to replace than one who runs supplies and calendars, and the gap shows up in the offer. If you want a bigger number, the resume answer is to take one more function and evidence it, rather than to describe the same work more enthusiastically.
Key takeaways for an office manager resume
- Define the job before you describe it: headcount, sites, square footage, direct reports, who you reported to.
- Put a scope block directly under the summary, in four labeled lines.
- Separate functions owned from functions supported, and name what was not yours.
- Give annual volumes for the repeating work: hires onboarded, assets tracked, payroll runs, drills.
- Lead the skills groups with whichever function the posting cares about most.
- Show scope growing across roles, since that is the argument a chronological format makes for you.
- Keep it single column and let the scope block carry the density.
Build your office manager resume in 15 minutes.
Related administrative resume examples
- Office administrator resume
- Administrative assistant resume
- Business manager resume
- Executive assistant resume
- Administrative coordinator resume
- Office assistant resume
- Office clerk resume
- Receptionist resume
- Office secretary resume
- Customer service manager resume
- Personal assistant resume
- Administrative resume
Pair it with a matching office manager cover letter.
Office manager resume questions, answered
How long should an office manager resume be?
One page for the first five years, two once you cover multiple sites, hold direct reports or own a function such as payroll or health and safety that would otherwise belong to a specialist. The scope block earns its space by shortening everything below it.
What is the difference between an office manager and an office administrator?
In most postings the office manager supervises people and holds a broader functional footprint, while the office administrator owns systems, contracts and spend. The titles are used interchangeably often enough that the label is unreliable, so settle it with facts: direct reports, functions owned, headcount supported and sites covered.
Do I need a degree to be an office manager?
Not to enter the role. The Bureau of Labor Statistics gives a high school diploma or equivalent as typical entry for secretaries and administrative assistants, where many office managers start, and a bachelor's degree for administrative services and facilities managers, where the senior end sits (Occupational Outlook Handbook, May 2025). A certification such as the Certified Administrative Professional is the usual bridge between the two.
How do I write an office manager resume for a much bigger company?
Show that your functions transfer even though your numbers are smaller. A person who has personally run onboarding, payroll input, facilities and safety for 20 staff understands each process end to end, which someone who has only ever run one function at scale often does not. Say so plainly, give the volumes you do have, and name the parts of the larger role you have not done.
What if my office manager job included work I would not do again?
Write it anyway if it is substantial, then aim the summary at the version you want next. Hiding two years of bookkeeping does not help, but leading with facilities and people administration tells the reader which direction you are traveling in, and the scope block lets you show the full picture without making it the headline.