Patient Accounts Coordinator Randall Stavros
Patient Accounts Coordinator
[email protected] | (330) 555-0111 | Akron, United States
Profile
Patient accounts coordinator moving into practice management, with two years running billing and collections for a seven-provider orthopaedic practice. Works a monthly volume of 1,400 claims, took the first-pass denial rate from 12% to 7% in 14 months, and cut accounts receivable over 90 days from 28% to 19%. Certified Professional Biller through AAPC, with a business administration degree and responsibility for training two front desk staff.
Work Experience
06/2019 - Present, Patient Accounts Coordinator, Summit Valley Orthopaedics, Akron, United States
- Work a monthly volume of 1,400 claims across seven providers, from charge entry through appeal.
- Took the first-pass denial rate from 12% to 7% over 14 months by rebuilding the eligibility check at check-in.
- Cut accounts receivable over 90 days from 28% to 19% of the total balance.
- Post and reconcile roughly $4.1M in annual payments against the practice management system.
- Train two front desk staff on eligibility verification and point of service collection.
01/2018 - 05/2019, Patient Services Representative, Merriman Valley Family Dental, Akron, United States
- Handled scheduling, eligibility verification and point of service collection for a three-dentist practice.
- Reduced the no-show rate from 17% to 11% by introducing a two-stage reminder routine.
Education
08/2015 - 05/2019, Bachelor of Science, Business Administration, The University of Akron, Akron, United States
Concentration in finance. Coursework in managerial accounting, operations and healthcare administration.
Skills
Claims and denial management, 80
Accounts receivable ageing, 75
Eligibility verification, 85
Payment posting and reconciliation, 75
Practice management systems, 70
Excel reporting, 65
Staff training, 60
Languages
English, native
Greek, intermediate
Certificates
06/2019, Certified Professional Biller (CPB), AAPC, CPB-0114872
Professional medical billing credential covering claims, denials and appeals.
Summary
A business manager resume is a one to two page document naming the revenue or budget line you were accountable for, the headcount you carried, and what moved while you held both. This guide gives you three adaptable versions, a register that states ownership honestly across schools, medical practices and commercial sites, and current Bureau of Labor Statistics pay and outlook.
Business Manager resume examples by experience level
A business manager resume is a one to two page document that names the revenue or budget line you were accountable for, the number of people who reported to you, and what moved on both while you held them.
This is the one administrative title where the reader wants accountability for a number rather than support of someone else's. An administrative assistant resume answers "whose work does this person carry?" A business manager resume answers "what did this person have to explain at the end of the quarter?" Write the first, and you will be screened as the first.
Resume guide for a business manager resume
This guide and the corresponding business manager resume example will cover:
- How to write a business manager resume, section by section
- What the title means in schools, medical practices and commercial sites
- Three adaptable summaries: first management post, practicing manager, multi-site
- How to state budget responsibility honestly and span of control as a number
- What the job market looks like and what you can expect to earn
How to write a business manager resume
Seven sections: contact header, summary, a scope and accountability block, work experience, skills, education, and certifications. The scope block sits high because it answers the screening question before the reader has to hunt for it. Everything below it is evidence.
| Section | What it is answering | Where it goes |
|---|---|---|
| Scope and accountability | What number was this person on the hook for, and how many people reported to them? | Directly under the summary |
| Work experience | What moved, over what period, and can they explain why? | Reverse chronological, one figure per bullet |
| Skills | Which systems and which financial routines? | Grouped, not one run-on line |
| Education and certifications | Is there a named credential behind the title? | Last, with the issuing body spelled out |
Say which of the three business manager jobs you have done
The title covers three near-unrelated occupations, and a reader in one cannot read a resume written for another.
A school or district business manager runs fund accounting, the budget adoption cycle, state reporting and the audit. A practice business manager runs revenue cycle, payer contracts, days in accounts receivable and credentialing. A branch or site business manager runs revenue, gross margin, headcount cost and direct reports.
Name your setting in the first line of the summary, then keep its vocabulary. A practice manager who writes "budget variance" instead of "net collection rate" reads as someone describing the job from outside it.
Run the finished file through the free Rezoom ATS resume checker first. Multi-site employers parse applications before a human opens them, and a figure trapped in a text box does not survive.
Choosing the best resume format for a business manager resume
Reverse chronological. The reader is tracking the size of what you held over time, and that is a timeline argument. A functional format hides the thing being assessed, which is whether your scope grew.
One page covers a first management post. Two are earned once you have owned a full budget cycle in more than one place or moved a line over several years.
Include your contact information
| ✅ Right | ❌ Wrong |
|---|---|
| Randall Stavros, MBA | Randall Stavros |
| Business Manager, Multi-Site Medical Practice | Experienced business professional and results-driven leader |
| CMPE, American College of Medical Practice Executives | Certified management professional |
| (330) 555-0111, [email protected], Akron, OH | (330) 555-0111, [email protected] |
Put the setting in the title line. "Business Manager" alone forces a guess, and a reader screening forty files does not guess.
Make use of a summary
Four lines: your setting, the number you were accountable for, your span of control, and one metric with a before, an after and a period attached.
Patient accounts coordinator moving into practice management, with two years running billing and collections for a seven-provider orthopaedic practice. Works a monthly volume of 1,400 claims, took the first-pass denial rate from 12% to 7% in 14 months, and cut accounts receivable over 90 days from 28% to 19%. Certified Professional Biller through AAPC, with a business administration degree and responsibility for training two front desk staff.
Practice business manager accountable for a $6.8M net collections line across two sites, seven providers and 14 staff, of whom nine report directly. Took days in accounts receivable from 48 to 31 and the net collection rate from 94% to 98% in 26 months, while the denial rate fell from 9% to 4%. Holds the Certified Medical Practice Executive credential and runs monthly variance review with the managing partners.
Regional business manager holding the full profit and loss for a four-site medical group: $24.6M net revenue, 22 providers, 41 staff and six direct reports. Moved operating margin from 9% to 15% across two fiscal years by renegotiating three payer agreements and rebuilding front-end eligibility, with days in accounts receivable down from 44 to 29 group-wide. Fellow of the American College of Medical Practice Executives and signing authority on the annual budget.
Right vs wrong: the same business manager summary, twice
| ✅ Right | ❌ Wrong |
|---|---|
| Accountable for a $6.8M net collections line across two sites and seven providers. | Responsible for financial operations at a busy medical practice. |
| 14 staff, of whom nine report directly. | Supervised a large team of administrative and clinical staff. |
| Days in accounts receivable from 48 to 31 in 26 months; net collection rate 94% to 98%. | Improved billing efficiency and reduced outstanding balances. |
The right column can be compared against the reader's own numbers. The left column cannot be compared against anything, which is why it is skimmed.
Outline your business manager experience
Employer, setting, size, dates, then three to five bullets. Every bullet carries one figure and, where it is a change, a time frame.
| Instead of | Use |
|---|---|
| Managed the practice budget | Held the $6.8M net collections line for two sites, reporting variance monthly to the partners |
| Supervised staff | Nine direct reports across front desk, billing and referrals; cut annual turnover from 38% to 14% |
| Improved collections | Days in accounts receivable from 48 to 31 over 26 months; net collection rate from 94% to 98% |
| Handled insurance issues | Rebuilt eligibility checks, taking first-pass denials from 9% to 4% across 31,000 annual claims |
| Worked on contracts with insurers | Renegotiated three payer agreements at renewal, worth $412,000 in annual net revenue |
Regional Business Manager, Towpath Health Partners, Akron, OH, May 2024 to Present
Holds the profit and loss for four sites: $24.6M net revenue, 22 providers, 41 staff, six direct reports, with the annual budget and monthly forecast signed by this role.
Moved operating margin from 9% to 15% across two fiscal years, reported monthly against a board-approved plan with written variance explanation over 3%.
Renegotiated three payer agreements at renewal, adding $412,000 in annual net revenue with no change in volume.
Rebuilt eligibility and prior authorization, taking group days in accounts receivable from 44 to 29 and first-pass denials from 9% to 4%.
Standardized credentialing across four sites, cutting provider onboarding from 112 days to 64.
Name the P&L line you owned and your span of control
Name the financial line you were accountable for, say whether you owned it, influenced it or administered it, and give span of control as two numbers. This block decides a business manager screen, and most applicants replace it with the word "oversaw". Start with the setting, because the number you are hired against differs in each one.
| Setting | The number you are hired against | The evidence the reader wants |
|---|---|---|
| School or district | The adopted annual budget, by fund | Fund accounting, adoption calendar, state reporting, an audit with no material findings |
| Medical or dental practice | Net collections and operating margin | Days in accounts receivable, net collection rate, denial rate, payer renewals, credentialing |
| Branch or commercial site | Revenue, gross margin, headcount cost | Revenue against plan, margin movement, direct reports, forecast accuracy |
Then be exact about the verb, because a reference check separates these three in one question:
- Owned. The variance report came back to you, you signed the forecast, and missing the number was yours to explain.
- Influenced. You built the model and sat in the review, but somebody else carried the number.
- Administered. You processed transactions against a budget set elsewhere.
Write the one that is true. Administering a $40M district budget is a real and hireable job; claiming to have owned it when the treasurer did loses you the final round.
Line owned: $24.6M net revenue and the full operating expense budget for four sites, fiscal 2025 and 2026. Signing authority on the annual budget and the monthly forecast.
Span of control: 41 staff total, six direct reports (two site supervisors, billing manager, credentialing lead, front office lead, referrals lead). 22 providers supported, four sites, one shared business office.
Financial metrics held: operating margin 9% to 15% over two fiscal years. Days in accounts receivable 44 to 29. Net collection rate 96% to 98.4%. Variance explained in writing on any line over 3%.
Governance: monthly financial pack to the partners, quarterly board review, annual external audit with no adjusting entries.
Influenced, not owned: the capital plan and the provider compensation model, both set by the partner group with modeling by this role.
That last line is worth writing. Separating owned from influenced reads as someone who has sat in a real budget meeting, and it costs nothing when the owned lines above it are substantial.
Span of control needs both numbers. Direct reports say how much of your week was management; total headcount says how big the thing was. Six and 41 is a different job from six and eight.
Three metrics travel between settings, the rest do not
Pick three figures in these shapes and any reader will understand them, whatever setting you came from.
First, the top line you were accountable for, with its direction over a stated period. Second, a margin or variance figure, where discipline shows. Third, a cash or cycle figure, where operating skill shows: days in accounts receivable, days to close, collection rate, cost per unit.
"Closed each month in four working days, with budget variance under 2% across a $38M general fund" is legible to a commercial reader who has never heard of fund accounting.
Build a snapshot of your key business manager skills
Twelve to sixteen entries in four groups. Grouped lists get read; a sixteen-item line gets skipped.
Financial management: Profit and loss ownership, Annual budget build and defense, Forecast and variance analysis, Payer contract negotiation, Audit preparation
Revenue cycle: Claims and denial management, Accounts receivable ageing, Net collection rate, Eligibility and prior authorization, Fee schedule maintenance
Systems: Epic and Athenahealth practice management, QuickBooks and Sage Intacct, Excel modeling, Power BI, ADP payroll
People and compliance: Hiring and onboarding, Performance review cycles, Provider credentialing, HIPAA privacy administration, Staffing model design
List your education and certifications
A bachelor's degree is the usual entry point, and the credential behind the title separates two candidates with the same years of service.
Master of Business Administration, Kent State University, Kent, OH, 2023
Bachelor of Science, Business Administration, The University of Akron, Akron, OH, 2019
Fellow, American College of Medical Practice Executives (FACMPE), 2025. Certified Medical Practice Executive (CMPE), American College of Medical Practice Executives, 2022, #ACMPE-118472.
Certified Professional Biller (CPB), AAPC, 2019, #CPB-0114872
Name the issuing body in full. The American College of Medical Practice Executives, the certifying body of the Medical Group Management Association, awards the CMPE credential and Fellowship. The Association of School Business Officials International awards the Certified Administrator of School Finance and Operations credential. "Certified business manager" with no authority attached reads as no certification.
Choose the right layout and design
Single column, 11 or 12 point, clear headings, no photograph, no charts. Your figures have to survive a parser, and a number inside a graphic arrives as nothing at all.
State the line you were accountable for as a currency figure with its period. Give span of control as two numbers. Use the verb that is true: owned, influenced or administered. Name the setting in the title line. Put one figure in every bullet, with a before, an after and a time frame.
Do not write "oversaw operations" where a number belongs. Do not claim a budget that a treasurer, partner group or finance director signed. Do not give a percentage with no base. Do not run past two pages.
Business manager job market and outlook
A very large and steadily growing group of jobs, hired on experience rather than on entry credentials.
| Measure | Value |
|---|---|
| General and operations manager jobs, 2025 | About 3.6 million |
| Top executive jobs, 2025 | 3,890,600 |
| Projected change, general and operations managers, 2025-35 | +5%, 181,300 |
| Projected annual openings, top executives | About 304,100 |
| Typical entry-level education | Bachelor's degree |
| Typical experience required | Five years or more |
| Median wage, general and operations managers, May 2025 | $105,770 |
Source: U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, May 2025 wage data and 2025-35 projections.
The pay spread inside one occupation is fivefold
General and operations managers had a median annual wage of $105,770 in May 2025, but the lowest 10 percent earned less than $50,090 and the highest 10 percent more than $253,390 (BLS Occupational Outlook Handbook, May 2025).
That is a fivefold spread inside one job title, explained almost entirely by the size of the line you are accountable for and the number of people who report to you.
It is also why the scope block is the highest-value part of this resume. A reader who cannot tell whether you held $600,000 or $60M assumes the lower end.
What salary you can expect as a business manager
General and operations managers, the closest Bureau of Labor Statistics occupation to most business manager posts, had a median annual wage of $105,770 in May 2025, and the wider top executives group $108,780 (BLS Occupational Outlook Handbook, May 2025).
Where you sit in that range is decided before the interview by the scale you can evidence: the size of the line, the number of sites, the number of direct reports, and whether you signed the budget or prepared it.
Two adjacent benchmarks help in a negotiation. Administrative services managers had a median of $114,130 and facilities managers $106,660 in May 2025, roughly what the market pays for operational accountability with no revenue line attached. If you own revenue as well, that gap is your argument.
Key takeaways for a business manager resume
- Name the setting in the title line; the three kinds of business manager are hired on different evidence.
- State the financial line you were accountable for as a currency figure with its period.
- Use the honest verb: owned, influenced or administered.
- Give span of control as two numbers, direct reports and total headcount.
- Carry three metric shapes: a top line, a margin or variance figure, a cash or cycle figure.
- Put a before, an after and a time frame in every experience bullet.
- Spell out the certifying body behind any credential you claim.
Build your business manager resume in 15 minutes.
Related administrative resume examples
- Office manager resume
- Office administrator resume
- Administrative assistant resume
- Executive assistant resume
- Administrative coordinator resume
- Customer service manager resume
- Administrative resume
- Office secretary resume
- Personal assistant resume
- Data entry specialist resume
- Office clerk resume
- Receptionist resume
Pair it with a matching business manager cover letter.
Business manager resume questions, answered
How long should a business manager resume be?
One page for a first management post. Two once you have owned a full budget cycle in more than one place or moved a line over several years. The second page is earned by scope, not tenure.
What is the difference between a business manager and an office manager resume?
The number. An office manager resume is strongest showing the operation running smoothly. A business manager resume is strongest showing accountability for a revenue or budget line and the people underneath it. If your work has been the first kind, write it as the first kind.
What do I put on a business manager resume for a school district?
The adopted budget by fund with its dollar figure, the adoption calendar you ran, the state reporting deadlines you met, the audit result including whether there were material findings, and your span of control across the business office, transportation, food service and maintenance.
How do I state budget responsibility if I did not own the budget?
Precisely. "Prepared the monthly forecast and variance pack for a $12M operating budget owned by the finance director" is a strong, checkable line. "Managed a $12M budget" when you did not collapses in the reference call.
Do I need an MBA to be a business manager?
No. The Bureau of Labor Statistics gives a bachelor's degree and five years or more of related work experience as the typical entry route for top executives, including general and operations managers (Occupational Outlook Handbook, May 2025). A graduate degree helps most when you move between settings.